← All resources
Refund Policy
When refunds are available and how to request one.
Last updated 2026-02-01
Eligible refunds
The package is materially unusable and we cannot fix it within 14 days of purchase.
You were charged twice for the same item.
You did not receive the entitlement you paid for.
Not eligible
Change of mind after a package has been downloaded.
Inability to use a tool because you lack authorisation to test a target system.
Subscriptions cancelled after the current period has started.
How to request
Email billing@delvein.dev with your order reference. Approved refunds are returned to the original payment method within 10 business days and the associated entitlement is revoked.
Questions about this document? Email support@delvein.dev. Related pages: Acceptable Use · Terms
